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REFERENCE LIBRARY  //  CASE STUDIES

Documented sortation deployments
at named operators — 4,200+ sort points across 38 countries.

Every case below is a contract we are authorized to name. Peak throughput, parcel profile, install week, and uptime — written by the engineers who commissioned the system, not by a marketing team. Filter by vertical, download the PDF, and pressure-test the numbers against your own DC.

Named contracts
3PL · DTC · Grocery · Cold-chain
Active deployments
1,140+ systems live
Trailing 24-mo uptime
99.94% average
Routing accuracy
99.98% verified
Line-art schematic of a cross-belt sortation loop with three labeled callouts: throughput, accuracy, and uptime.
FIG. 01 Reference loop topology — every metric below is measured against this kind of cell.

FILTER  //  BY OPERATOR TYPE

Named deployments, grouped by vertical.

Four documented operators. Each card states the contract name, the peak throughput as measured on the floor, the parcel profile that drove the system selection, and a one-page PDF written by the commissioning engineer. Pick the profile closest to yours.

CASE 02  ·  3PL

Radial — multi-client returns sortation in Indianapolis.

Tilt-tray sorter dedicated to cross-client returns, with SortVisionAI vision-based routing. Throughput held within ±2% of nameplate through BFCM 2023 across four tenant SKU profiles.

Peak throughput
14,500 items/hr
Sort destinations
96
Tenant profiles
4 simultaneous
Parcel profile
Apparel, footwear, hardlines

CASE 03  ·  DTC SCALE-UP

Mid-market DTC brand — scaling past 10,000 orders/day without adding headcount.

Bombay sorter paired with upstream pocket-belt induction. Headcount-neutral scale from 4k to 12k daily orders in one Q4. WCS integration delivered against two named WMS platforms (verified integrations only).

Peak throughput
8,200 items/hr
Sort destinations
42
Install lead time
9 weeks
Parcel profile
Single-SKU apparel, polymailer

CASE 04  ·  COLD-CHAIN

DHL Supply Chain — chilled and frozen parcel sortation for a national meal-kit operator.

Shoe sorter rated for sub-2°C ambient, with stainless contact surfaces and IP65 controls cabinets. SortVisionAI predictive jam-detection flagged 14 of 17 faults before fault in the first 90 days post-go-live.

Peak throughput
6,800 items/hr
Ambient rating
-25°C to +2°C
Pre-fault alerts
14 of 17 (90d)
Parcel profile
Insulated meal-kit boxes

Looking for a vertical not listed? Sortons has active deployments in apparel, healthcare, and reverse-logistics. Book an assessment and we will pull the relevant floor data.

Peer Endorsement

We replaced two legacy sliding-shoe sorters with a Sortons cross-belt array during peak planning. The install landed inside eleven weeks, the SortVisionAI control layer dropped our induction mis-routes to a number we had stopped believing was achievable, and our controllers are not paging out at 02:00 anymore. The procurement conversation went from “why change?” to “when do the next eight go in?”

Marcus DellaVella
VP of Distribution Operations
Radial
Engagement
Cross-belt retrofit, 3 fulfillment nodes
Live Since
Q3 2023
PORTFOLIO-WIDE PROOF

Across the Installed Base

Trailing-24-month telemetry from 1,140+ systems streaming live through SortVisionAI. These are not single-account anecdotes — they are the median behavior of the deployed fleet.

  • 4,200+ sort points
    Deployed across 38 countries, verified by site audits through Q1 2025.
  • 99.94% trailing-24-month uptime
    Median across the installed base — not a single-site SLA, the whole fleet.
  • 92% top-100 retention
    Of the top 100 accounts since 2017 are still under active Sortons service contracts.
  • 38 countries
    Field service reach across North America and EMEA via 140+ certified engineers.
METHODOLOGY

How are these results achieved?

Procurement-side readers ask this before they ask about throughput. Here is the operational answer, end-to-end.

01

Feasibility study

A Sortons applications engineer spends two to four days on-site measuring parcel mix, induction cadence, and downstream chute geography. The deliverable is a fixed-throughput simulation against your real SKU and order profile — not a brochure curve.

02

In-house manufacture & install

Mechanical, controls, and software are all built under one roof in Atlanta — zero subcontracted commissioning. Median install lead time is 11 weeks, 38% faster than the 18-week industry benchmark, with on-site supervision by Sortons-employed engineers.

03

SortVisionAI control layer

Every deployed system reports to the SortVisionAI cloud — 1,140+ sorters under live monitoring. Predictive jam-detection flags an induction fault roughly 14 seconds before it would trip a stop, and routes a service ticket before your shift supervisor notices.

04

24/7 service continuity

140+ field engineers across North America and EMEA, with a named service lead for every top-100 account. Parts are staged against your throughput criticality, not against a regional average — which is how the fleet holds 99.94% uptime over 24 months.